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FAQ

Order Issues

I’m missing an item from my order, what do I do?

Please email or call immediately. It may be that the items are being shipped separately. [email protected] / 083 4000 442

What do I do if I receive a faulty item in my order?

Items are covered by manufacturer warranties. Please let us know immediately. If item is unopened and in original packaging we can substantiate a swap out. If item has been opened from packaging, we look to assessment and repairing. If it cannot be repaired due to factory fault, the option of refund or new item exists. [email protected] / 083 4000 442

Delivery

What should I do if my order hasn’t been delivered yet?

Shipping usually takes around 5 to 7 working days from order, if stock is available and payment verified. Please check your emails or My Account page for further information. It is likely we are expecting payment which did not reflect or requested information from you and awaiting such.

How can I find your international delivery information?

We do not ship internationally. On rare occassions we would accept orders from neighbouring countries provided shipping and duties/taxes are covered/arranged by the client.

Can I track the delivery of my order?

Order tracking is available. Your can view this from My Account section or directly through Order Tracking

Can you deliver using couriers?

Yes. We utilise couriers that offer express services of door to door delivery nationwide. Timeframe for delivery is as below (excludes weekends and holidays):

JHB                 1 – 2 days

PTA                 2-3 days

Outside of Gauteng – 3-5 days

Can I pick up my order from your premises?

Yes. We do allow pickups from our premises. Although we are an online based store, pickup can be arranged in Midrand. The exact address will be provided to you when order is being verified. It takes up to 5 days to get your order ready for a pickup.

Returns & Refunds

Can I return an item for an exchange instead of a refund?

Exchanges are possible provide the product is in original packaging and within 5 days of purchase. There may be a re-stocking fee applied by the suppliers.

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